General
How to install the Hatch 3 Update?
This article is intended for Hatch Embroidery version 1 or 2 owners who have purchased the update to Hatch version 3. 1. You must own Hatch 1 or 2. Your license will update to the same level you currently own. 2. You must use your same licensed email ...
Hatch V3 User Guides
The PDF documentation are available to be downloaded from the following link: https://hatch.embroideryhelp.net/v3/en/index.htm
HATCH 3 Software will not open
Symptom: Hatch 3 software is not opening / no response Hatch Software affected: Hatch 3 OS Platform: Windows [Make sure the Windows Operating System is always running the latest update] STEPS: Follow the pre-liminary check by clicking this link Hatch ...
How to transfer my software to a new computer
Please make certain that your new computer meets the minimum system requirements. https://hatchembroidery.com/system-requirements On your old computer, open Hatch. Use File->Sign out and Release license. This will make your license available for your ...
Which embroidery machine brands and models does EmbroideryConnect support?
EmbroideryConnect Machines List The following is a list of machines known to have been tested and work without issues on EmbroideryConnect. Even though your machine is not listed it does not mean it is not supported. Generally if the embroidery ...
EmbroideryConnect Troubleshooting FAQs
FAQ for troubleshooting connections to the EmbroideryConnect device : If during the Add new EmbroideryConnect process (step 6.) your device is not connecting to your WiFi Network ie the device state indicator does not turn to solid green try the ...
Home-User-Guides
User guides for Hatch Embroidery V2 and Digitizer V5.5 The online help has been retired for Hatch Embroidery V2, Digitizer V5.5. We understand the importance of having detailed documentation readily accessible and therefore a PDF version of the User ...
Reseller Announcement for Hatch Embroidery Customers
Deer’s Embroidery Legacy will cease to be an Official Hatch Reseller effective 1st July 2024, and as a result will no longer promote, sell or support Hatch Embroidery software from that date. We want to assure customers who purchased Hatch Embroidery ...
What keyboard shortcuts are available with Hatch Embroidery?
Hatch Embroidery uses toolbars and shortcut keys to provide quick and easy access to common commands. This section provides a list of all keyboard shortcuts available in Hatch Embroidery. Not all shortcuts are applicable to all product levels. Tip: ...
Which Hatch Embroidery Product level do I have?
Users often ask "Which level of Hatch Embroidery am I using?". During the 30 Day Free Trial you have the option to select any of the levels before it actually starts. By default, if you do not change your selection it will launch with the top level ...
Which level of the software should I buy?
Which level of the Hatch Embroidery software should I buy? Hatch Embroidery users ask us which is the right level for them based on the features they need. We have tried to simplify this by finding out what the common tasks or activities are that ...
What artwork image file types can Hatch Embroidery open?
What artwork image file types can Hatch Embroidery open? Only Hatch Embroidery Composer and Digitizer supports image files. Hatch Embroidery 3 can open these files: .PNG .BMP .JPG .WMF .EMF .EPS .CDR** *In HATCH 3, if you have CorelDRAW Standard GEM, ...
Where to find and how to use the Hatch Embroidery 3 Cross Stitch GEM?
Once you have purchased the Cross Stitch Gem > Restart your software You will find it by clicking on File Menu > Cross Stitch Reference: 1. Hatch Academy There is a complete manual with videos of using Cross Stitch in Hatch Academy. Go here: ...
Can I test different levels of Hatch Embroidery Trial?
Yes of course you can! (Note: 30-day free trial is for new users of Hatch) If you have not yet registered a free Hatch account, do so here. You can then download and install Hatch Embroidery by clicking on the link displayed after registration. ...
Using Hatch Embroidery 3 on multiple computers at different times
A Hatch user is licensed to operate ONE instance of Hatch Embroidery software at one time. To support the possibility that a single user may use the software on multiple computers at different times a single user is able to install Hatch on multiple ...
How to show any hidden folder, eg the ProgramData folder
Follow these instructions so that your Windows operating system displays the hidden folders, eg the ProgramData folder. For Windows 11 - ...
Why are custom hoops created in Hatch Embroidery 2 appearing as "other brands" in Hatch Embroidery 3?
In Hatch Embroidery 2, custom hoops were associated with machine models. As Hatch Embroidery 3 only has machine brands (except for Janome and Elna which still have machine models), custom hoops created in Hatch Embroidery 2 will appear for all other ...
Which fonts are included in Hatch Embroidery 3?
Below is a list of the fonts included with each level of Hatch Embroidery 3. They are listed in alphabetical order, the same as they will be listed in your software font list. Category will give you a quick view of what style of fonts they are Join ...
My auto update is timing out before completed the download
STEPS TO DO: Click here to download Hatch software directly You will then need to install the update by clicking on the Hatch_setup.exe file that was downloaded to your computer (most likely in the Downloads folder) and install the software. If you ...
How to check for upgrades in Hatch Embroidery?
You can easily check for upgrades on the Hatch Embroidery website. When you login to your account the system will recognize you and tell you what level you have and what you can upgrade to. It will also list the cost. You can order straight away. ...
Do I get a CD with my Hatch Embroidery purchase?
Hatch Embroidery is a downloadable product. A CD is not shipped with the software purchase. You can download the Hatch Embroidery product and burn a copy on your own CD. However, we encourage you to return to the Hatch Embroidery website and download ...
Does Hatch Embroidery work with 3.5" floppy discs for my old machines?
Yes! Absolutely. Hatch Embroidery software is friends with young and old. You can export your designs into the very many machine design formats and simply save the file onto your 3.5" floppy disc. This is the perfect blend of the past and future ...
Is Hatch Embroidery compatible with pen tablets?
Yes! The Hatch Embroidery software should work with most major Windows compatible pen tablets such as Wacom, Microsoft Surface and others. Many Hatch Embroidery customers love the creative edge they get from using a tablet. It can feel a little ...
Where is the installed artwork located in Hatch Embroidery
All versions of Hatch Embroidery have artwork that is installed with the software. Hatch artwork is located in the 'Users' folder on your C: drive. Hatch 1 File location C:\Users\Public\Pictures\Hatch 1 Pictures\Artwork Hatch 2 and 3 File location ...
How to update your newsletter preferences of unsubscribe from emails
If you want to update your email newsletter preferences or unsubscribe from the email lists, please follow these directions. Open your recent email and scroll to the bottom. There you will find the options to update or unsubscribe as seen below. If ...
2-2 Getting Started - Save Designs in Hatch Embroidery
Learn how to save your designs in Hatch Embroidery. Why save as .EMB first. You will also learn why you should always open your original .EMB to make changes and edits. Learn the difference in Save and Save As functions. You will see how easy it is ...
2-3 Getting Started - Export Designs in Hatch Embroidery
Learn how to save and prepare designs to stitch on your machine. Save, Convert or Export, they are different ways to say essentially the same thing. Hatch Embroidery uses Export or Transfer Design. Learn the differences between stitch files and .EMB ...
2-1 Getting Started - Opening designs in Hatch Embroidery
Learn the many ways you can open designs in your Hatch Embroidery software. You will lean how to open Designs in the File Menu and Manage Designs Toolbox. You will learn why the functions are sometimes greyed out. Learn how to find the name of the ...
Surface Pro Pen : Freehand and Selections Functions not working in HATCH Software
Symptom: Surface Pro Pen not working in Hatch Embroidery software Wilcom Software Affected: Hatch Embroidery V1 OS Platform: Windows 10 Build 1709 Tablet: Microsoft Surface Pro 4 Solution: For the Freehand and Selections to work, please hold down the ...
WACOM Tablet Pen is Unresponsive
Series of Issues: Pen/Stylus not working as expected with Open Freehand tool Freehand open and closed paths functions unresponsive Left click & dragging up/down to move an object/node or freehand up/down does not work on Wacom tablet Wilcom Software ...
1-8 Hatch Embroidery Dockers
Hatch Embroidery Dockers contain all the information about your designs. Object Properties, My Threads, Overview, and Resequence. They are all essential to give you the most power in editing your designs. Learn about them and tips for the online ...
1-7 EMB Files vs Stitch Files Colors
Learn why you should always open your .EMB file to edit and then save to .EMB after your changes AND before saving to your machine format. Learn about why your stitch files opens in different colors than expected. When finished you'll understand the ...
1-6 Hatch Embroidery Design Palette - Status Bar - Measurements
Learn about the Hatch Embroidery Design Palette in Hatch Embroidery software, default colors, the status bar and what's important about it. You will also learn the difference in the measurement in the status bar and in the toolbar and also how to ...
1-6 Hatch Embroidery Design Palette - Status Bar - Measurements
Learn about the Hatch Embroidery Design Palette in Hatch Embroidery software, default colors, the status bar and what's important about it. You will also learn the difference in the measurement in the status bar and in the toolbar and also how to ...
1-5 Hatch Embroidery Toolbars
Learn when to use the Hatch Embroidery toolbars to customize your designs and why they do not show all the time. F1 for getting to the online documentation.
1-2 Hatch Embroidery Screen Calibration
First things first! Calibrate the Hatch Embroidery software so you get a 1:1 actual view and also a 1:1 print out when you want to print templates to use for placement of your design.
1-3 Hatch Embroidery Toolboxes
Hatch Embroidery Toolboxes makes it easy to get started! Select your task such as lettering, monogramming, digitizing, etc. and click. It will open the tools you need to get started with!
1-1 Getting to know your Hatch Embroidery Interface
Get started right with Hatch Embroidery software. Learn the easy 1,2,3 workflow in this introduction to the Hatch Embroidery interface.
What image formats can Hatch Embroidery v1 & v2 read?
What image formats can Hatch Embroidery 1 & 2 read? Hatch Embroidery 1 can read the following image formats: PNG, BMP, JPG, WMF, EMF, EPS Hatch Embroidery 2 can read the following image formats. .PNG .BMP .JPG .WMF .EMF .EPS .CDR NOTE: You must have ...
Important End of Life Announcement for Hatch Embroidery 1
Important End of Life Announcement for Hatch Embroidery 1 Wilcom International is announcing the end of life for its Hatch Embroidery version 1 as is not supported by the Windows 11 operating system. Hatch Embroidery 2 was released in October 2018, ...
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