EmbroideryConnect components

EmbroideryConnect components


The system employs the following components


Component
Details
EmbroideryConnect device
One per machine.
 EmbroideryHub Hatch Edition
 EmbroideryHub software is activated on the computer. Designs are sent to connected machine running the EmbroideryConnect device. 
 Internet connection
 The computer running EmbroideryHub must have an active internet connection during setup.


Third-party components

To set up an EmbroideryConnect network, some third-party hardware items are also required…


ComponentDetails
USB-capable embroidery machines
  1. Able to read designs from USB memory stick.
  1. Preferably with the USB port built into the control panel. Add-on USB converters in old machines may not be compatible.
 Compatible WiFi router The network must be configured to allow access of the EmbroideryConnect device and communication between wireless devices. 

Alert
Note: The EmbroideryConnect device only supports Windows 10 or Windows 11 (64-bit edition), with the latest updates. It is compatible with MAC operating systems through the use of Parallels Desktop.


WiFi router compatibility requirements

Note the following WiFi router requirements to be compatible with the EmbroideryConnect device:


ComponentDetails
Standard security protocolThe WiFi router must use one of the standard security protocols: WEP or WPA/WPA2 Personal. Security type ‘none’ or ‘unsecured’ is not supported at present. A WiFi password is mandatory.
 Support for WLAN Protocol 802.11 G
 The WiFi router needs to support WLAN Protocol 802.11 G in the 2.4 Ghz band.
 The EmbroideryConnect device will not connect to a WiFi router using the 5 Ghz band. If unsure, consult the documentation provided with   your router
 WiFi network name 
 You must know the WiFi network name (SSID) and WiFi router password (key). We recommend using a SSID (network name) that contains   only alphanumeric characters – letters and numbers.

 WiFi coverage
  WiFi coverage must be sufficient to serve the entire production area.


Alert
Note: The EmbroideryConnect device does not currently support WPS.


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