Unable to get user session following successful sign-in error when logging into Hatch

When signing in to Hatch Embroidery, you may receive the following error:

Follow the STEPS below:

Hatch V4:

Close the Hatch Login Screen and any open programs

Open the Windows 11 Start menu and find the Hatch Embroidery 4 program folder.

Select Revert.

In the Revert To Factory Settings window, select Web Cache only. - Note: Do not select the other options, as they may reset your Hatch settings, templates or toolbar layout.

Click OK.

If running the Revert tool results in "Feature has expired (H0041)" error, please continue with the Manual Solution below.

Open Hatch Embroidery and sign in again.

See the Video for reference: 

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Hatch Embroidery V4 and V3 manual solution :

1. First tell Windows to show hidden items. https://help.hatchembroidery.com/portal/en/kb/hatch/general/general/articles/how-to-show-any-hidden-folder-eg-the-programdata-folder
   

2. Close Hatch Embroidery completely.
   

3. Open File Explorer.

4. Browse to the folder for your Hatch version:

   Hatch Embroidery 4

   C:\ProgramData\Wilcom\Hatch Embroidery\Hatch Embroidery 4\CEF

   Hatch Embroidery 3

   C:\ProgramData\Wilcom\Hatch Embroidery\3\CEF

5. Delete the CEF folder and all its contents.

6. Restart your computer.

7. Open Hatch Embroidery and sign in again.

If the error continues after completing these steps, please contact Hatch Support and submit a ticket request   https://help.hatchembroidery.com/portal/en/newticket

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See screenshots of CEF directory for reference. 

C:\ProgramData\Wilcom\Hatch Embroidery\3\CEF

C:\ProgramData\Wilcom\Hatch Embroidery\Hatch Embroidery 4\CEF

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