General
How to Identify if Hatch Embroidery 2 is installed?
Note: Please click here to check if your system meets the requirements prior to installation 1. Locate your downloaded HATCH EMBROIDERY 2 version from the DOWNLOADS folder or the place where you've downloaded the file. Note: If not downloaded yet ...
Hardware or software failure
If your software crashes due to a hardware or software failure, recovery files are usually created. When you restart Hatch Embroidery after such a failure, the design you were last working on is opened automatically or, if Auto Save was on, the ...
How to send a support report from Hatch Embroidery software
To send a report in Hatch Embroidery, please follow the steps below. Make sure your Hatch Embroidery software is "NOT" open To do this in Windows 11: To see a list of your apps, select Start , then select the arrow next to All apps to expand that ...
Hatch 3 Exception Access Violation errors
The error message ‘Exception Access Violation’ can appear when zooming, using lettering, printing or scanning, saving designs, or viewing the Color Film. This problem generally relates to the display adapter driver and/or the display adapter itself. ...
Hatch 3 Control Points missing
Problem: The control points on selected objects are missing in systems updated from a previous version. This problem may be accompanied by "Exception Access Violation Error" messages followed by a system crash. Cause: This problem is related to the ...
My designs will not open
Why will my designs not open? Most likely you have not selected the machine file type that you want to open. If you are opening your designs using the File Menu: If you are using File > Open design, you should select the specific stitch type If you ...
Hatch Embroidery crashes when saving EMB designs using Parallels on a MAC
ENVIRONMENT: Parallels 17-ARM Windows 11 Home - running its latest update HATCH EMBROIDERY 3 Location: - C:\Program Files\Wilcom\Hatch Embroidery 3 OPTION 1: Create a folder within the local C drive. For example C:\Hatch3 files Open Hatch Embroidery ...
After running the design thumbnails repairing utility file, still no design thumbnails showing up for some specific design file format
Symptom: After running the design thumbnails repairing utility file, still no design thumbnails showing up for some specific design file format. Solution: First of all, make sure the setting of "Always show icons, never thumbnails" is not ticked in ...
How to check for Windows Operating System updates?
If you want to check if your PC has the most recent update of Windows Operating System : (Windows 10) There are three options, Select the Start Button , or type "Settings" on the Search Box or Click on this link ...
It shows white paper icons instead of Design Thumbnails for the design files in the large icon view in "My Designs"
Symptom: It shows white paper icons instead of Design Thumbnails for the design files in the large icon view in "My Designs". Solution: It is caused by a software conflicting with other embroidery software, such as, Embrilliance Thumbnailer, or ...
If I uninstall my Hatch Embroidery v2/v1 software will it release my license to use on another computer?
If I uninstall my Hatch Embroidery v2/v1 software will it release my license to use on another computer? No. Uninstalling the software from the computer will not release the license assigned to that computer. When you are connected to the internet ...
Why are there some fonts installed but not showing up in the Hatch software?
Why are there some fonts installed but not showing up in the Hatch software? All the extra cost Hatch fonts are installed with the software. However they are not activated until you have purchased them. This way, when purchased, you only need to ...
How to add the Wilcom folder in your BIT DEFENDER TOTAL SECURITY Antivirus Exclusion List
Antivirus - BIT DEFENDER TOTAL SECURITY Wilcom Folders to be excluded C:\ProgramData\Wilcom C:\Program Files (x86)\Wilcom Please follow the steps from the provided link below Link https://www.bitdefender.com/consumer/support/answer/13427/
How to add an exclusion to Windows Security
In order to add a Wilcom file, file type, folder, or a process that Windows Security has detected as malicious, you can stop Windows Security from alerting you or blocking the program by adding the file to the exclusions list. Wilcom Folders to be ...
How to remove the Green Box in the center of the work area
How do I remove the green box that appears in my embroidery work area? STEPS: Click on the 'View' toolbar Click the small arrow alongside 'Show' Unselect the 'Work Area' or press the letter 'W" on your keyboard RESULT: The green box will be removed
Which version of CorelDRAW integrates with Hatch Embroidery 2?
Which version of CorelDRAW integrates with Hatch Embroidery 2? Hatch Embroidery Digitizer 2 is compatible with the following CorelDRAW products ONLY. CorelDRAW Graphics Suite X8/CorelDRAW SE Version 18.2.0840 and above in the x8 family. (Any versions ...
Why do I have to be on the internet at least every 60 days for Hatch v2?
Why do I have to be on the internet at least every 60 days? There are several reasons and benefits to how the Hatch security works. Below I will explain and answer a few of your questions. First, let me remind you, that your license is for one user. ...
Error acquiring License Client (1010)
Your Hatch software is outdated. Install the latest release of the Hatch software. You can download the latest version here - How do I re-download my Hatch Embroidery software? – Hatch Embroidery If this does not solve your issue, please raise a ...