Cloned Sentinel SL found (H0064) and Hatch 3 or Hatch 4 will not load
Error: Cloned Sentinel SL found (H0064)
Affected OS : Windows OS
Device: Mac via Parallels
Cause: HASP SL User-mode is CLONED
To verify:
Click SENTINEL Keys and locate Key Type column that shows HASP SL UserMode CLONED
SOLUTION: Remove the V2C files
Follow the STEPS below for Hatch Embroidery 4:
1. Close Hatch Embroidery 4
2. Open Windows File Explorer and UNHIDE the ProgramData Folder. To unhide the folder, follow the steps from this link - https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1
3. Open this directory C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\23325
- Remove the v2c files
4. Reinstall HASP Driver
5. Restart the computer
6. Launch Hatch Embroidery 4
7. If the error still appears
- Download the latest HASP driver from Knowledge Article - Thales Support Portal
- Save the new HASP Driver in your local C: Drive [Windows OS]
- Right-click the HASP driver and choose run as admin to Re-install HASP the Driver from the Thales site
- Restart the computer
8. Launch Hatch 4 Embroidery software and sign in
Follow the STEPS below for HATCH Embroidery 3:
1. Close Hatch Embroidery 3
2. Open Windows File Explorer and UNHIDE the ProgramData Folder. To unhide the folder, follow the steps from this link - https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1
3. Open this directory C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918
- Remove the v2c files
4. Reinstall HASP Driver
5. Restart the computer
6. Launch Hatch Embroidery 3
7. If the error still appears
- Download the latest HASP driver from Knowledge Article - Thales Support Portal
- Save the new HASP Driver in your local C: Drive [Windows OS]
- Right click the HASP driver and choose run as admin to Re-install HASP the Driver from the Thales site
- Restart the computer
8. Launch Hatch Embroidery 3 software and sign in