Why does Hatch Embroidery crash when I switch to Graphics or CorelDRAW mode?
If Hatch Embroidery crashes when entering Graphics mode or switching between Home, Embroidery, or Design Library, you're likely on an older version.
Hatch Embroidery 3.1.6 includes fixes for:
- Mode switching crashes
- Docking pane/tool panel crashes
- CorelDRAW file (.CDR) insertion crashes
Update instructions and links
Need help updating? Contact Support
Related Articles
Hatch Embroidery gives an “Access Violation” error when starting or switching modes
“Exception Access Violation” errors can occur when launching Hatch Embroidery, opening a design, or switching between views. Hatch Embroidery 3.1.6 includes fixes that significantly reduce these errors. Common triggers addressed: Starting Hatch ...
What’s new in Hatch Embroidery 3.1.6?
Hatch Embroidery 3.1.6 (released July 2025) is a stability-focused update released in July 2025. It fixes common crash issues and improves the overall editing and design experience. Based on user feedback and crash reports, this update includes: ...
Unable to load Hatch Embroidery with white splash screen on startup
There are two possible causes for this issue. 1. Your Hatch Embroidery software is attempting to sign into an older version of the software; however, you have already upgraded to a newer version of Hatch Embroidery, or a Microsoft Windows update has ...
How to send a support report from Hatch Embroidery software
To send a report in Hatch Embroidery, please follow the steps below. Make sure your Hatch Embroidery software is "NOT" open To do this in Windows 11: To see a list of your apps, select Start , then select the arrow next to All apps to expand that ...
Where to find and how to use the Hatch Embroidery 3 Cross Stitch GEM?
Once you have purchased the Cross Stitch Gem > Restart your software You will find it by clicking on File Menu > Cross Stitch Reference: 1. Hatch Academy There is a complete manual with videos of using Cross Stitch in Hatch Academy. Go here: ...