1. You must own Hatch Embroidery 1 or 2. Your license will update to the same level you currently own.
2. You must use your same licensed email to purchase the update.
3. Hatch Embroidery 3 is a new installation. There is no requirement that your previous version of Hatch Embroidery be installed prior to the installation of Hatch Embroidery 3.
4. Make sure your computer meets the requirements to run Hatch Embroidery 3. https://hatchembroidery.com/system-requirements
5. Before upgrading from Hatch Embroidery 2 to Hatch Embroidery 3, you should ensure that you back up your custom assets. These include:
- Embroidery designs: Save any designs you have created, as these are your most important assets.
- Design templates: If you've created custom templates, make sure to back them up.
- Custom motif, borders that you have created.
- Any 3rd party ESA fonts you have purchased.
If you've added any custom motifs or borders, or 3rd party fonts you'll need to transfer these manually to Hatch Embroidery 3- Keyboard design collections: If you've mapped any fonts to keyboard characters, save these collections.
These assets will not be automatically transferred during the upgrade, so it's essential to back them up before proceeding.In Hatch Embroidery 3, you will save your Assets in C:\ProgramData\Wilcom\Hatch Embroidery and the appropriate folder.
Do not save in the C:\ProgramFiles or C:\ProgramFiles (x86) folders.
For more information see this FAQ: https://help.hatchembroidery.com/portal/en/kb/articles/where-are-my-esa-files-where-are-my-motifs