Why Did My Hatch Embroidery Thumbnails or Desktop Icon Disappear?

Why Did My Hatch Embroidery Thumbnails or Desktop Icon Disappear?

Have you experienced any of these issues?

  • Your thumbnails changed to an “H” or a white paper icon.
  • The Hatch Desktop icon disappeared.
  • You accidentally deleted the included design.

What Causes This?

These issues can occur after a Windows update or the installation of another software on your computer. But don’t worry—these problems are often easy to fix with a repair installation of Hatch Embroidery.

How to Run a Repair Installation:

Follow the steps outlined in this guide to resolve these issues:
👉 How to Run Repair in Hatch Embroidery 3

Additional Resources:

For more troubleshooting tips and detailed guidance, visit the Hatch Embroidery Online User Guide.

Connect with Us:

    • Related Articles

    • Hatch Embroidery thumbnails have black backgrounds

      Symptom: Hatch Embroidery thumbnails have black backgrounds when displayed in Manage Library or File Explorer Wilcom Software : Hatch Embroidery Solution: 1. Open Disk Cleanup > Run As Administrator (Disk Cleanup wizard will start scanning) 2. Select ...

    • Hatch 3 desktop shortcut icon is missing

      Symptom / Scenario: The Hatch 3 desktop icon is missing. SOLUTION: Open your Windows File Explorer locate C:\Program Files\Wilcom\Hatch Embroidery 3\BIN Then right-click the filename HatchEmbroidery.exe Select Send to > Desktop (Create Shortcut) This ...

    • Icons are no longer showing as Thumbnails

      Icons are no longer showing as Thumbnails Symptom: Your design thumbnails are no longer showing the design image but only showing as icons. Reasons this may happen: An update in your computer may have changed the setting for showing the icons. This ...

    • How do I delete recovery files in Hatch Embroidery

      To delete recovery files in Hatch Embroidery, first go to your programs list and find the Hatch Embroidery software program. Make sure your Hatch Embroidery software is "NOT" open To find your programs list in Windows 11: To see a list of your apps, ...

    • How to Identify if Hatch Embroidery 2 is installed?

      Note: Please click here to check if your system meets the requirements prior to installation 1. Locate your downloaded HATCH EMBROIDERY 2 version from the DOWNLOADS folder or the place where you've downloaded the file. Note: If not downloaded yet ...