Hatch Embroidery thumbnails have black backgrounds

Hatch Embroidery thumbnails have black backgrounds

Symptom: Hatch Embroidery thumbnails have black backgrounds when displayed in Manage Library or File Explorer

Wilcom Software : Hatch Embroidery

Solution: 

1. Open Disk Cleanup > Run As Administrator (Disk Cleanup wizard will start scanning) 


   

 

    







 

 




2. Select C: > Thumbnails > Click OK

    

3. ​Disk Cleanup will ask you as per below > Click Delete Files 

   

 

 4. Once completed, Re-Launch the Hatch Embroidery software. This will remove the black background of the thumbnails.