Icons are no longer showing as Thumbnails
Icons are no longer showing as Thumbnails
Symptom: Your design thumbnails are no longer showing the design image but only showing as icons.
Reasons this may happen:
- An update in your computer may have changed the setting for showing the icons. This may be a windows update or another program.
- Windows may need to re-index your thumbnails. See instructions below.
- If some of your thumbnails show but not all of them, your computer may not have enough available resources to show all the thumbnails. Try to re-index thumbnails or make more space available on your computer.
How to re-index thumbnails:
Close Hatch Software and any other programs you have running.
Run a disk cleanup of the Thumbnails.
Open DIsk Cleanup > Run As Administrator (Disk Cleanup wizard will start scanning)
Select C: > Thumbnails >
Disc Cleanup will ask you as per below
Once completed, Re-Launch the Hatch Embroidery software. This will remove the black background of the thumbnails.
If you have any questions or problems, please raise the ticket request here https://help.hatchembroidery.com.
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