Symptom: Your design thumbnails are no longer showing the design image but only showing as icons.
Reasons this may happen:
How to re-index thumbnails:
Close Hatch Software and any other programs you have running.
Run a disk cleanup of the Thumbnails.
Open DIsk Cleanup > Run As Administrator (Disk Cleanup wizard will start scanning)
Select C: > Thumbnails >
Disc Cleanup will ask you as per below
Once completed, Re-Launch the Hatch Embroidery software. This will remove the black background of the thumbnails.
If you have any questions or problems, please raise the ticket request here https://help.hatchembroidery.com.