Hatch Embroidery 3 software will not open

Hatch Embroidery 3 software will not open

Symptom: Hatch Embroidery 3 software is not opening / no response

Hatch Software affected: Hatch Embroidery 3

OS Platform:  Windows [Make sure the Windows Operating System is always running the latest update] 

STEPS: 

Follow the preliminary check by clicking this link: Hatch Embroidery 3 Preliminary Checks (hatchembroidery.com) and review the system requirements for Hatch Embroidery 3.  The computer has to meet the system requirements before installing the Hatch Embroidery 3 software. 

We recommend that you download and install the latest available version, which can be found here - https://help.hatchembroidery.com/portal/en/kb/articles/how-do-i-re-download-my-hatch-embroidery-software

1. Open the CONTROL PANEL on this computer.

2. Locate if Hatch Embroidery 3 is installed.




Once confirmed, close the Control Panel.

3.  If you click the Windows Icon located in the bottom left corner of the screen, then you can browse the programs. Do you see Hatch Embroidery 3?



4. Locate the Hatch Embroidery 3 Desktop icon from your desktop, then right-click the Hatch Embroidery 3 desktop icon on your computer and select Run as Administrator.



5. Sign in to your account using your Hatch email account.



 6. Once the Hatch Embroidery 3 has launched, click Help > About.  You can check the latest update of Hatch Embroidery from our Hatch Help and Support https://help.hatchembroidery.com/portal/en/kb/articles/how-do-i-re-download-my-hatch-embroidery-software


If Hatch Embroidery 3 still won't open after following the steps above, please submit a ticket to our support team.  https://help.hatchembroidery.com/portal/en/newticket 
Follow that up by submitting a feedback report. Here's how to submit a feedback report - How to send a support report from Hatch Embroidery software 

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