How to send a support report from Hatch Embroidery software

How to send a support report from Hatch Embroidery software

To send a report in Hatch Embroidery, please follow the steps below.

Make sure your Hatch Embroidery software is "NOT" open

To do this in Windows 11:

  • To see a list of your apps, select Start , then select the arrow next to All apps to expand that pane. Scroll through the alphabetical list or you can type Hatch from the Search box 




To do this in Windows 10:

Find your programs list in windows 10:

1. Click on the Windows icon in the lower left corner of your screen

    or click on the Windows icon on your keyboard.

2. Click on "All apps" to open the programs list




3. Scroll down the list until you see Hatch Embroidery software

For Hatch V4

For Hatch v3



For Hatch v2:


4. Click on "Report an Issue"

5. The Report an Issue dialog box will open > fill it out

In the Summary line, reference any support ticket you may have open and related to the issue.

Info
Be sure to describe your problem in the Description box. Although not required, it would be good for you to add your name to the description so we can connect with any of the other support issues you may have had.


6. Click "Collect and Send"

You will receive a copy of the email that was sent to the support department and the team will promptly look at resolving your issue. 

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