Cloned Sentinel SL found (H0064) and Hatch 3 will not load
Cause: HASP SL User-mode is CLONED
To verify:
Click SENTINEL Keys and locate Key Type column that shows HASP SL UserMode CLONED
Solution:
1. Open Windows File Explorer and UNHIDE the ProgramData Folder. To unhide the folder, follow the steps from this link - https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1
2. Remove folder 30918 from C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed
3. Reinstall the HASP Driver
4. Re-open Hatch 3
PLEASE NOTE: A Session Management dialogue box will appear as a reminder to clear your Hatch log in sessions.
Open this link on how to end Hatch log in sessions - https://help.hatchembroidery.com/portal/en/kb/articles/how-do-i-release-my-hatch-embroidery-3-license-to-use-on-a-different-computer
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