Cloned Sentinel SL found (H0064) and Hatch 3 will not load

Cause: HASP SL User-mode is CLONED 

To verify: 

Open http://localhost:1947/_int_/ACC_help_index.html  

Click SENTINEL Keys and locate Key Type column that shows HASP SL UserMode CLONED

Solution: 

 

1. Open Windows File Explorer 

2. Remove folder 30918 from C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed 
3. Reinstall the HASP Driver 

4. Re-open Hatch 3 

 

PLEASE NOTE:  A Session Management dialogue box will appear as a reminder to clear your Hatch log in sessions. 

 Open this link on how to end Hatch log in sessions -  https://help.hatchembroidery.com/portal/en/kb/articles/how-do-i-release-my-hatch-embroidery-3-license-to-use-on-a-different-computer

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