The license to run this product has expired. Error code H0041 - Hatch 3 and 4

The license to run this product has expired. Error code H0041 - Hatch 3 and 4

Security Error:  The license to run this product has expired. Error code H0041 


SOLUTION: Delete v2c files 

STEPS: 

1. Tell Windows to Show hidden items: How to show any hidden folder, eg the ProgramData folder (hatchembroidery.com)

2. In File Explorer go to the following folder:

  1. For Hatch 3: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918
  2. For Hatch 4: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\23325
3. Delete files with the following ending:
  1. XXX_base.v2c
  2. XXX_update1.v2c
  3. XXX_update2.v2c
  4. XXX_update3.v2c

4. Restart Hatch 

Please note: A valid license to run Hatch Embroidery could not be found (H0007) may appear. If it does, please follow the steps here:  A valid license to run Hatch Embroidery could not be found. (H0007) in Hatch 3 [Mac or Windows PC]