What Does “You Don’t Have Any Active Trials” Mean in Hatch Embroidery?

What Does “You Don’t Have Any Active Trials” Mean in Hatch Embroidery?

Have you encountered the message, “You don’t have any active Trials”? This often occurs in the following scenarios:

  • Using Hatch Embroidery on a new computer.
  • After a Windows reset.
  • On a Parallels/Windows setup on a Mac.

What Causes This Issue?

The message "You don't have active trials" or "You have 0 days left of your trial" in Hatch 3 could be due to the time zone not being in sync. 

1.Sign out from Hatch 3.  

2. Check your Time and Time Zone are synced.  

3. Check for any Windows updates that may be pending or waiting to be uploaded and installed.

Here's how to check - https://help.hatchembroidery.com/hc/en-us/articles/360000167895-How-to-check-for-Windows-Operating-System-updates-

4. Reveal your hidden files. How to show any hidden folder, eg the ProgramData folder

5. Open the Windows File Explorer and locate this path C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918.

Delete any files ending in:

  • _base.v2c
  • _update.v2c

6. Restart the computer and re-open Hatch3. 

This should allow you to run Hatch 3 after signing in. 

For more tips and troubleshooting guidance, visit the Hatch Embroidery Online User Guide.

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