What Does “You Don’t Have Any Active Trials at the moment” Mean in Hatch Embroidery?

What Does “You Don’t Have Any Active Trials at the moment” Mean in Hatch Embroidery?

Have you encountered the message, “You don’t have any active Trials at the moment”? but you have purchased Hatch.

This can occur in the following scenarios:
  • Using Hatch Embroidery on a new computer.
  • After a Windows reset / update
  • On a Parallels/Windows setup on a Mac.
Please try the following:

1.Sign out from Hatch 3 or 4 and Sign back in.  



If this does not resolve the issue.

2. Check your Time and Time Zone are synced.  

3. Check for any Windows updates that may be pending or waiting to be uploaded and installed.

Here's how to check - https://help.hatchembroidery.com/hc/en-us/articles/360000167895-How-to-check-for-Windows-Operating-System-updates

If you still have the issue please submit a support ticket.

For more tips and troubleshooting guidance, visit the Hatch Embroidery Online User Guide.

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