You don't have active trials at the moment

Hatch 3 Screen message: 

Reason: The message You don't have active trials at the moment in Hatch 3 could be due to the time zone not being in sync. 

 

Sign out from Hatch 3. 

 

1. Check your Time and Time Zone are synced.  

How to set your time and time zone in Windows 10

How to fix clock out of sync on Windows 11

 

2. Check for any Windows updates that may be pending or waiting to be uploaded and installed.

Here's how to check - https://help.hatchembroidery.com/hc/en-us/articles/360000167895-How-to-check-for-Windows-Operating-System-updates-

 

3. If after signing in and the same error appears, open the Windows File Explorer and locate this path C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918.

 

Delete any files ending in:

_base.v2c
_update.v2c

 

4. Restart the computer and re-open Hatch3. 

This should allow you to run Hatch 3 after signing in. 

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