Unable to load Hatch Embroidery 3 with white splash screen on startup

The issue is caused by older PCs normally pre-2015 not supporting graphics acceleration, which helps improve the Hatch home screen loading speed.

When installing new updates for Hatch V3, it will reset the graphics acceleration setting which causes the white screen to appear again.

It is highly advisable to consider upgrading your PC to a later specification that has support for graphics acceleration.

You can review the Hatch recommended system requirements here:

https://hatchembroidery.com/system-requirements/

 

Solution: 

 

Please download the latest Hatch Embroidery version from this link - https://dyul59n6ntr4m.cloudfront.net/Hatch3_Setup.exe , then install this version.

After that, copy the product.ini file in the attachments of this FAQ to C:\Program Files\Wilcom\Hatch Embroidery 3\BIN and overwrite the existing file.

Then, go to  C:\ProgramData\Wilcom\Hatch Embroidery\3 and delete the folder that has the name 3.

You can now start the Hatch Embroidery software.

 
NOTE: If you do not find the C:\ProgramData  it may be hidden on your computer. You can show it by changing the settings in your File Explorer.

• Related Articles

• 1-2 Hatch Embroidery Screen Calibration

  First things first! Calibrate the Hatch Embroidery software so you get a 1:1 actual view and also a 1:1 print out when you want to print templates to use for placement of your design.

• Where to find and how to use the Hatch Embroidery 3 Cross Stitch GEM?

  Once you have purchased the Cross Stitch Gem > Restart your software You will find it by clicking on File Menu > Cross Stitch Reference: 1. Hatch Academy There is a complete manual with videos of using Cross Stitch in Hatch Academy. Go here: ...

• How do I delete recovery files in Hatch Embroidery

  To delete recovery files in Hatch Embroidery, first go to your programs list and find the Hatch Embroidery software program. Make sure your Hatch Embroidery software is "NOT" open To find your programs list in Windows 11: To see a list of your apps, ...

• Failed to Set DEP Policy and Unable to access sentinel runtime environment (H0033) when opening Hatch 2

  ISSUE: Failed to Set DEP Policy and followed by Unable to access sentinel runtime environment (H0033) when opening Hatch 2. STEPS: 1. Download the attached file HASP_RT.exe. 2. Replace the file HASP_RT.exe in C:\Program Files (x86)\wilcom\Hatch ...

• How to send a support report from Hatch Embroidery software

  To send a report in Hatch Embroidery, please follow the steps below. Make sure your Hatch Embroidery software is "NOT" open To do this in Windows 11: To see a list of your apps, select Start , then select the arrow next to All apps to expand that ...