Error: error loading sign-in screen.

Error: error loading sign-in screen.

Software: Hatch 3
Issue:


Steps to resolve the error:

Close the window by clicking OK button.

Open your Windows file explorer and locate this directory C:\ProgramData\Wilcom\Hatch Embroidery\3
Delete the CEF folder.
Open Hatch 3 software and sign in again. 


Alert

Follow the instruction from this link on how to unhide the ProgramData folder:  https://help.hatchembroidery.com/portal/en/kb/articles/how-to-show-any-hidden-folder-eg-the-programdata-folder
 



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