Scenario: Your Anti-Virus / Protection Software has detected Hatch as a malicious file. 

Purpose: Stop your Anti-Virus / Protection Software from alerting you or blocking the program by adding the file or folder to the exclusions list. 

In order to add a Wilcom file, file type, folder, or process that your Anti-Virus / Protection Software has detected as a malicious file, follow the guidelines relevant to your installed protection software. 

The Wilcom Folder to add to your Anti-Virus Software exclusion list is listed below:

For 64bit Hatch 3 - C:\Program Files\Wilcom and C:\ProgramData\Wilcom 

For 32bit Hatch 2 - C:\Program Files (x86) \Wilcom

Please Note: Your Anti-Virus will have different settings on how to add Exclusions.

Listed below are the links to guide you on how to add the Wilcom Folder to your nominated/installed Anti-Virus / Protection Software. Please note that settings may vary. 

1. McAfee 

https://download.mcafee.com/products/webhelp/5/affid/756/1033/GUID-BA648B78-244A-47F1-8AD6-4A57BA8955BC.html

2. Norton 

https://support.norton.com/sp/en/us/home/current/solutions/v3672136

3. AVAST 

https://www.softwarebattle.com/avast-whitelist/

4. Kaspersky 

https://support.kaspersky.com/KESWin/10SP2/en-US/128138.htm

5. BITDEFENDER 

https://www.bitdefender.com/consumer/support/answer/13427/

6. TrendMicro Endpoint products

https://success.trendmicro.com/dcx/s/solution/1059770-recommended-scan-exclusion-list-for-trend-micro-endpoint-products?language=en_US

7. Webroot SecureAnywhere

https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=25&t=You-want-to-exclude-items-from-scans