After Installation is Complete
Connecting with Hatch Support in a Remote Session via Zoho Assist
Question: How do I remotely connect to Hatch Support using Zoho Assist? After you have already submitted a ticket, and the Support agent has determined that a remote session is in order, you will need to work together to find an appropriate ...
A valid license to run Hatch Embroidery 3 cannot be found H0031
Problem: A valid license to run Hatch Embroidery 3 cannot be found H0031 Solution: 1. Close all Hatch Windows 2. Temporarily disable your antivirus and Windows Firewall Temporarily disable any anti-virus installed on this computer. Temporarily ...
How to allow Hatch Embroidery to open all Embroidery Files
Problem: You locate a machine file in File Explorer and want to double click on it and open the file in Hatch Embroidery. Solution: Modify your file associations so that machine files are now associated with Hatch Embroidery. STEPS: Confirm that your ...
Setting Hatch Embroidery 3 to utilize dedicated graphics card
For those of you with a dedicated graphics card such as an NVIDIA card, you can improve Hatch’s performance by setting Hatch Embroidery to operate with this card instead of allowing Windows to choose. Description How do I set my Graphics Processing ...
My design changes position in machine after I have offset it in the hoop
My embroidery design changes position in embroidery machine after I have offset it in the hoop Sometimes you will want to set your design in a specific location within the hoop. But when you take the design to your machine it is positioned in the ...
How to export (save) my designs to DST format
How to export (save) my designs to DST file format First be sure to save your design to the .EMB file format if you have made changes to your design. If you have saved to .EMB and later you need to come back to make more changes, you will still have ...
Hatch Embroidery 1 stays stuck on the Sign In page
Symptom: Hatch Embroidery 1 stays stuck on the Sign In page OS : Windows 8.1 Hatch Embroidery version: Version 1.0R R2 After typing in your Hatch Embroidery 1 registered email account and password, it stays stuck on the Sign In page. Solution: 1. ...
"Error 43 installing license..." A valid license to run Hatch embroidery software could not be found error when starting Hatch v1 Software
Symptom: "Error 43 installing license..." A valid license to run Hatch Embroidery software could not be found error when starting Hatch v1 Software These errors are due to a corrupted Hatch Embroidery software license file on the PC. Wilcom Software ...
How do I create a new Thread Chart and add RGB values?
How to create a new Thread Chart in Hatch Embroidery and add RGB values If you have the RGB values of a Thread Chart that is not included in the software, you can create your own. There are many steps so this method is not recommended if you have a ...
I have lost my menu bar (Hatch 2)
I have lost my Menu bar! What should I do? Don't panic! You are not the first person to do this. Firstly, have a look around your screen. Most of the time, people move it somewhere by mistake without realizing it. If you have dual monitors, make sure ...
It says "No internet connection detected" but the PC is connected to the internet
Symptom: This error appears when you launch the Hatch Embroidery software but the PC is still connected to the internet. Cause: There can be two reasons to get this message: 1. Your virus checker program is blocking Hatch. Be sure to have "Wilcom" in ...
Recommended stitch sizes and use for the extra Hatch Embroidery Font Packs 1-5
Recommended stitch sizes and use for the extra Hatch Embroidery Font Packs 1-5 Hatch Embroidery Customizer and above offers incredible lettering and monogramming features. There are many professional embroidery fonts included with the software, but ...
Icons are no longer showing as Thumbnails
Icons are no longer showing as Thumbnails Symptom: Your design thumbnails are no longer showing the design image but only showing as icons. Reasons this may happen: An update in your computer may have changed the setting for showing the icons. This ...
How to create a new thread chart using many RGB Values
If you have a thread chart that is not listed in Hatch Embroidery and you have the RGB values, you can create your own thread chart using Notepad. 1. Open Notepad Add the information in this format as shown below. Make sure you have added a comma ...
How to add Hatch to the exclusion of your Anti-Virus software?
Scenario: Your Anti-Virus / Protection Software has detected Hatch as a malicious file. Purpose: Stop your Anti-Virus / Protection Software from alerting you or blocking the program by adding the file or folder to the exclusions list. Hatch versions: ...
No Internet Connection
Message: No Internet Connection in My Hatch Tab Hatch version: Hatch 3 STEPS: Please click Design Space to bring you back to the Hatch 3 interface . Click Help > About. This is to check if you have Hatch 3.1.5 or later already installed. Make note of ...
Can I resell or transfer my Hatch Embroidery software license?
Hatch Embroidery is a digital license and is non-transferable. Below is the agreement you should read and must accept before installing the software. Hatch 3. Hatch 2. Hatch 1. Can I change the sign in information? Yes. You can change the email ...
Cloned Sentinel SL found (H0064) and Hatch 3 will not load
Cause: HASP SL User-mode is CLONED To verify: Open http://localhost:1947/_int_/ACC_help_index.html Click SENTINEL Keys and locate Key Type column that shows HASP SL UserMode CLONED Solution: 1. Open Windows File Explorer 2. Remove folder 30918 from ...
Security Error : Unknown Error ( H0078 ) when logging into Hatch
If you get the Unknown Error (H0078) while trying to login to Hatch V3. Follow the solution below. Solution: In your Windows Explorer, open this path: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918 Delete xxxxxxxxxx_base.v2c and ...
You don't have active trials at the moment
Hatch 3 Screen message: Reason: The message You don't have active trials at the moment in Hatch 3 could be due to the time zone not being in sync. Sign out from Hatch 3. 1. Check your Time and Time Zone are synced. How to set your time and time zone ...
The license to run this product has expired. Error code H0041
Security Error: The license to run this product has expired. Error code H0041 SOLUTION: Delete v2c files STEPS: Please navigate to the following folder, it may be hidden. See here: How to show any hidden folder, eg the ProgramData folder ...
Hatch 3 - Exception Access Violation
With the latest release of Windows 11 22H2 update, our Support Team has noticed an increase in reports of Hatch crashing with (EAV) Exception Access Violation or random crashing while using the software. If you've experienced a random Hatch crash or ...
Security Error: License has expired
ISSUE: License has expired while using Hatch 3. or License will expire in 10 days. Follow the steps below: 1. Save your designs if not done yet. 2. Click File > Sign out and Release License to close Hatch 3 3. Restart the computer. 4. Open Hatch 3 ...
Recommended sizes and use for Add-on Font packs 6, 7, and 8
Font pack 6: Puffy Foam Add puffy foam fonts to your designs and your casual projects are sure to go 'pop'. If you want to add 3D embroidery lettering, all you need is some puffy foam and 3D embroidery fonts to get started. Almost any design can take ...
Hatch Embroidery thumbnails have black backgrounds
Symptom: Hatch Embroidery thumbnails have black backgrounds when displayed in Manage Library or File Explorer Wilcom Software : Hatch Embroidery Solution: 1. Open Disk Cleanup > Run As Administrator (Disk Cleanup wizard will start scanning) 2. Select ...
Unable to load Hatch Embroidery 3 with white splash screen on startup
There are two possible issues. 1. Your Hatch is attempting to sign into an older version of the software, however, you have already upgraded to a newer version of Hatch or an Microsoft Windows update has been installed recently that has affected the ...
What to do when stitch files do not resize correctly
What to do when stitch files do not resize correctly Problem 1: Sometimes, when you open a stitch file, some of the stitches may have been lost. Problem 2: Sometimes, when you resize a stitch file, some of the stitches may be lost or some of the ...
Hatch will not start. How to Run as Administrator?
There are times when your computer needs to be set as Run as Administrator in order for Hatch to start. Right click on the Hatch icon Click Run as Administrator Then click to start the Hatch software If you find that you have to do this each time you ...
2-5 Getting Started - Selecting Designs in Hatch Embroidery - Basics
Learn the various ways to select designs. How to turn TrueView off to see your actual stitches. Learn what the black squares (Selection handles) around your design is and how to get them.
2-4 Getting Started - Getting ready to customize designs in Hatch Embroidery
This video will give you important information to keep in mind as you get ready to customize your designs. Learn why you should save your designs to .EMB. Learn why you should rename your design after opening before you work with it. More about the ...
How to change Satin Fonts or True Type Fonts into an outline
I get asked often if there is a way to change from a satin stitch to a single run outline with an embroidery type font or a true type font? This depends on the font. If each letter is only 1 object, then yes. However, this is generally not how fonts ...
How to add TrueType Fonts to Hatch Embroidery?
How to add TrueType Fonts to Hatch Embroidery? If you install TrueType of OpenType fonts in your windows system, they will show up as a TrueType Font in Hatch Embroidery (a blue TT icon in the font list) You can download the TrueType fonts from the ...
How to make Hatch v2 the default software program to open file extensions like .PES
Steps: 1. Right click the *.PES file > Click Properties 2. In General Tab , Click Change Button 3. Locate the path C:\Program Files (x86)\Wilcom\Hatch Embroidery Software V2\BIN\Hatch.EXE [In General Tab > Opens With.. should be changed to Hatch ...
Can I continue to use Hatch v2 if I Update to Hatch v3?
Answer: No. Reason: You are updating v2 to v3. You did not buy a new, separate license and only paid a small update price. If you want to continue to run v2, you will need to buy a new Hatch 3 license using a different email. Please note: When you ...
System Error or "Exception Access Violation" error (software crash) occurs when saving a design file, DesShellInfo.dll related crash
Symptom: When clicking the "Save" button to save a design file during digitizing or editing a design, a System Error or an "Exception Access Violation" error can occur resulting in the Hatch Embroidery software crashing. Solution: We see this problem ...
HATCH V2 Software will not open
Symptom: Hatch v2 software is not opening / no response Wilcom Software affected: Hatch v2 OS Platform: Windows Solution: Please follow the steps below 1. First is to open the CONTROL PANEL from this computer 2. Please locate if HATCH V2 was ...
Toolbars or Dockers misplaced or missing information - Reset Toolbar Layout
Toolbars or Dockers misplaced or missing information For various reasons you may run into these issues sometimes: Your re-sequence docker will not stay open or opens with lines. Your Toolbars are misplaced All of your Toolbars are open at one time ...
Which version of CorelDRAW® integrates with Hatch Embroidery v3?
Compatible Hatch Embroidery v3 Product levels 1. Hatch Embroidery v3 Digitizing 2. Hatch Embroidery v3 Composer Hatch Embroidery v3 is compatible with the following CorelDRAW® products ONLY. CorelDRAW® Standard 2024 CorelDRAW® Graphic Suite 2020 to ...
How to install and integrate your CorelDRAW Standard GEM with Hatch Embroidery 3
This article will show you how to install and link your CorelDRAW Standard GEM for Hatch Embroidery 3. For other Corel product versions that may be compatible, see this FAQ You should have Hatch Embroidery 3 already installed before proceeding with ...
Where are my ESA files? Where are my motifs?
Custom Assets - Personal Data file locations If you are updating from Hatch 1 or Hatch 2 to Hatch 3 and want to move your custom assets to a new computer, you can find them at the locations below. NOTE: Custom Assets = Personal Data = User Defined > ...
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