System Error or "Exception Access Violation" error (software crash) occurs when saving a design file, DesShellInfo.dll related crash
Symptom:
When clicking the "Save" button to save a design file during digitizing or editing a design, a System Error or an "Exception Access Violation" error can occur resulting in the Hatch Embroidery software crashing.
Solution:
We see this problem on some Windows 10 PC, especially after Windows update.
To avoid this error, please configure your Hatch Embroidery software to also have Windows 7 compatibility.
Follow the steps below:
1) on your Desktop, right-click on the Hatch Embroidery software shortcut
2) in the right-click menu, click on the "Properties" menu
Note: it opens the "Properties" dialog box.
3) in the Properties dialog box, click on "Compatibility" tab
4) in the Compatibility tab, set it to "Compatible with Windows 7"
5) Click on the "Apply" button to apply the settings
6) Click on the "OK" button to close the dialog box
Now you are ready to click the Hatch Embroidery software shortcut on the Desktop and launch the software. This error should no longer occur when saving the design.
Related Articles
Hatch 3 Exception Access Violation errors
The error message ‘Exception Access Violation’ can appear when zooming, using lettering, printing or scanning, saving designs, or viewing the Color Film. This problem generally relates to the display adapter driver and/or the display adapter itself. ...Hatch 3 - Exception Access Violation
With the latest release of Windows 11 22H2 update, our Support Team has noticed an increase in reports of Hatch crashing with (EAV) Exception Access Violation or random crashing while using the software. If you've experienced a random Hatch crash or ...How to check design thumbnail settings in File Explorer
If the design thumbnails do not show up and you only see the icon of the software brand, please check the thumbnail setting in the Options of File Explorer. It might have been turned off. Please check and make sure thumbnails is not turned off (DO ...Hatch Embroidery crashes when saving EMB designs using Parallels on a MAC
ENVIRONMENT: Parallels 17-ARM Windows 11 Home - running its latest update HATCH EMBROIDERY 3 Location: - C:\Program Files\Wilcom\Hatch Embroidery 3 OPTION 1: Create a folder within the local C drive. For example C:\Hatch3 files Open Hatch Embroidery ...Hardware or software failure
If your software crashes due to a hardware or software failure, recovery files are usually created. When you restart Hatch Embroidery after such a failure, the design you were last working on is opened automatically or, if Auto Save was on, the ...