Security Error : Unknown Error ( H0078 ) when logging into Hatch

Security Error : Unknown Error ( H0078 ) when logging into Hatch

If you get the Unknown Error (H0078) while trying to login to Hatch V3.

Follow the solution below. 






Solution:


In your Windows Explorer, open this path: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918
Delete xxxxxxxxxx_base.v2c and xxxxxxxxxxx_update1.v2c






Then, launch the Hatch V3.
Hatch should work as expected.


Note: If you cannot locate the folder C:\ProgramData\Wilcom, it may be hidden, please see here to reveal the folder


    • Related Articles

    • Security Error: License has expired

      ISSUE: License has expired while using Hatch 3. Follow the steps below: 1. Save your design if not done yet. 2. Click File > Sign out and Release License to close Hatch 3 3. Open the Hatch Official Website - https://hatchembroidery.com 4. Open Hatch ...

    • An unhandled error occurred after signing into Hatch 3.

      Symptom / Scenario: An unhandled error occurred after signing into Hatch 3. SOLUTION: Update the Time Zone and Time STEPS: Open the Windows system clock. Open the Windows Settings [see illustration below] Settings > Time & language > Date & time. Use ...

    • Hatch Embroidery 3 installation fails with error caused by PC Matic Antivirus

      ISSUE: Windows cannot access the specified device, path, or file due to permission issues. This error is caused by PC Matic - PC Matic | Antivirus, Endpoint Security & Application Whitelisting | Cyber Security for Home & Business SOLUTION: ...

    • Self-registration error

      SCENARIO: Self-Registration Error when you open Hatch 3 CAUSE: This can happen if Microsoft Visual C++ Redistributable has become corrupted. SOFTWARE: Hatch 3 SOLUTION: Install Microsoft Visual C++ Redistributable STEPS: Open the Control Panel ...

    • A valid license to run Hatch Embroidery could not be found. (H0007) in Hatch 3 [Mac or Windows PC]

      SECURITY ERROR: A valid license to run Hatch Embroidery could not be found. (H0007) This may indicate that the file on your computer associated with your license has become corrupt and needs to be re-installed. PRE-REQUISITE: Temporarily disable your ...