Security Error : Unknown Error ( H0078 ) when logging into Hatch

If you get the Unknown Error (H0078) while trying to login to Hatch Embroidery v3 or v4.

Follow the solution below. 

Solution:

Tell Windows to Show hidden items:

https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1

For Hatch 3:

In your Windows Explorer, open this path: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\30918

For Hatch 4:

In your Windows Explorer, open this path: C:\ProgramData\SafeNet Sentinel\Sentinel LDK\installed\23325

Continue by deleting xxxxxxxxxx_base.v2c and xxxxxxxxxxx_update1.v2c

Then, launch the Hatch Embroidery.

Hatch should work as expected.

Note: If you cannot locate the folder C:\ProgramData\Wilcom, it may be hidden, please see here to reveal the folder

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