No Internet Connection

No Internet Connection

Message: No Internet Connection in My Hatch Tab





Hatch version: Hatch 3

 

STEPS: 

Please click Design Space to bring you back to the Hatch 3 interface






Click Help > About. This is to check if you have Hatch 3.0.5 or later already installed. Make note of it. 





Click File > Sign out and release the license. 






Then sign back in again. The no internet connection message should be removed once you sign back in. 

 

If you do not have the latest version of Hatch yet, please download the copy here  - https://help.hatchembroidery.com/portal/en/kb/articles/how-do-i-re-download-my-hatch-embroidery-software