How to add Hatch to the exclusion of your Anti-Virus software?
Scenario: Your Anti-Virus / Protection Software has detected Hatch as a malicious file.
Purpose: Stop your Anti-Virus / Protection Software from alerting you or blocking the program by adding the file or folder to the exclusions list.
Hatch versions: Hatch 3 and Hatch 2
In order to add a Wilcom file, file type, folder, or process that your Anti-Virus / Protection Software has detected as a malicious file, follow the guidelines relevant to your installed protection software.
The Wilcom Folder to add to your Anti-Virus Software exclusion list is listed below:
For 64bit Hatch 3 - C:\Program Files\Wilcom and C:\ProgramData\Wilcom
For 32bit Hatch 2 - C:\Program Files (x86) \Wilcom
Please Note: Your Anti-Virus will have different settings on how to add Exclusions.Listed below are the links to guide you on how to add the Wilcom Folder to your nominated/installed Anti-Virus / Protection Software. Please note that settings may vary.
1. McAfee
2. Norton
https://support.norton.com/sp/en/us/home/current/solutions/v3672136
3. AVAST
https://www.softwarebattle.com/avast-whitelist/
4. Kaspersky
https://support.kaspersky.com/KESWin/10SP2/en-US/128138.htm
5. BITDEFENDER
https://www.bitdefender.com/consumer/support/answer/13427/
6. TrendMicro Endpoint products
7. Webroot SecureAnywhere
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