How does the 30-Day Money-Back Guarantee work?

30-Day Money-Back Guarantee

At Wilcom we are confident in the quality of Hatch Embroidery and the work we put into developing the best home embroidery software. If for any reason you are unhappy with the software or have technical issues that our expert support team cannot solve within 30 days of purchasing, we will give your money back!

Is it available for every Hatch Embroidery product?

Our guarantee applies to all our Hatch Embroidery software products provided they have been purchased directly from the Hatch Embroidery website (www.hatchembroidery.com). Our refund policy also applies to the first payment for software products purchased using Hatch Embroidery’s FlexPay payment option.

If you purchased Hatch Embroidery software from another reseller, you would need to contact them directly and abide by their own sales terms and conditions.

If you purchased EmbroideryConnect WiFi Device (Hatch Edition) and want to find out about the returns & refund policy, click here. - Please note that there is no 30-day money-back guarantee for this product.

For more information please visit our website here : Money-back-guarantee

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