How Do I Update or Create a FlexPay Account?
If you're having trouble updating your card on file or completing a new purchase with FlexPay, it may be due to fraud protection measures enforced by your bank. Here’s how to resolve this and ensure a smooth setup.
Steps to Resolve Payment Issues:
Contact Your Bank:
- Let your bank know you approve a monthly recurring international purchase from Wilcom International, located in Sydney, Australia.
- This step is necessary to prevent the bank from blocking the transaction.
Ensure Correct Card and Billing Information:
- FlexPay only accepts MasterCard or Visa credit cards.
- Make sure the billing information matches exactly what is on file with your card issuer. Even small discrepancies can cause payment issues.
Additional Resources:
For more help with FlexPay or related inquiries, visit the Hatch Embroidery Online User Guide.
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