How Do I Update or Create a FlexPay Account?

How Do I Update or Create a FlexPay Account?

If you're having trouble updating your card on file or completing a new purchase with FlexPay, it may be due to fraud protection measures enforced by your bank. Here’s how to resolve this and ensure a smooth setup.

Steps to Resolve Payment Issues:

  1. Contact Your Bank:

    • Let your bank know you approve a monthly recurring international purchase from Wilcom International, located in Sydney, Australia.
    • This step is necessary to prevent the bank from blocking the transaction.

  2. Ensure Correct Card and Billing Information:

    • FlexPay only accepts MasterCard or Visa credit cards.
    • Make sure the billing information matches exactly what is on file with your card issuer. Even small discrepancies can cause payment issues.

Additional Resources:

For more help with FlexPay or related inquiries, visit the Hatch Embroidery Online User Guide.

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