How do I change my email address?
1. If you have access to your old email & you do not have a Hatch account for the new email.
Please visit www.hatchembroidery.com and log in and go to "Profile"
Notes: You will need to confirm your change request from your old email address. Please check your SPAM folder for the confirmation message. You will not be able to change to an email address associated with an existing Hatch account. If you do not have the "change email" button, you will need to contact support for additional help. Please send them a screen capture of what you do have showing.
2. If you have already created an account with the new email address:
Contact Support www.help.hatchembroidery.com
You will need to provide additional information to support to confirm you are the original owner of the account.
3. If you do not have access to your old email account:
Contact Support www.help.hatchembroidery.com
You will need to provide additional information to support to confirm you are the original owner of the account.
4. If you did not migrate your account to our 2019 server and still have access to your email account.
Access to your email account is required. If you do not have access, please return to section three of this article.
Please review:
How do I register my Hatch Embroidery account on the new Hatch website? – Hatch Embroidery
When you are finished, follow the steps in the first section "If you have access to your old email" above.
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