Hatch Embroidery 3 installation fails with error caused by PC Matic Antivirus

ISSUE: Windows cannot access the specified device, path, or file due to permission issues.

This error is caused by PC Matic -  PC Matic | Antivirus, Endpoint Security & Application Whitelisting | Cyber Security for Home & Business

SOLUTION: Temporarily disable PC Matic and proceed with the Hatch Embroidery 3 installation. After installing and rebooting your PC, remember to re-enable your PC Matic antivirus.

STEPS: 

Show the hidden icons 

Click 'PC Matic'

Select 'Protection Level'

Select 'Off Until Reboot'

Then proceed with Hatch Embroidery 3 installation.

PLEASE NOTE: Hatch Embroidery 3 WILL NOT run if PC Matic is enabled. In order to run Hatch Embroidery 3 after installation, Select 'Pause for 1 HOUR'

 

As per the PC Matic Forum Site "there is not a way to excluded specific files/folders from the PC Matic scan.  If there is something being identified as malware that you do not want removed, you can turn off AUTO FIX, run a scan, then whitelist the specific files from the High Security section of the scan report."

Reference : Exclusion of files in PC Matic Scans - PC Matic's Paid Products - PC Matic Forums 

 

Please contact your PC MATIC Support team to help whitelist the HATCH EMBROIDERY 3 folders and files. 

 

The folder that needs to be excluded is 'C:\Program Files\Wilcom'
 All the Hatch Embroidery 3 files can be found in  'C:\Program Files\Wilcom\Hatch Embroidery 3'

• Related Articles

• Installation of Hatch Embroidery Free Trial stalls and won't progress

  Installation of Hatch Embroidery Free Trial stalls and won't progress Scenario : You've downloaded the HATCH EMBROIDERY FREE TRIAL from the Hatch Embroidery website During installation it stalls and won't proceed. How can I fix this? It's fairly ...

• A valid license to run Hatch Embroidery could not be found. (H0007) in Hatch 3 [Mac or Windows PC]

  SECURITY ERROR: A valid license to run Hatch Embroidery could not be found. (H0007) This may indicate that the file on your computer associated with your license has become corrupt and needs to be re-installed. PRE-REQUISITE: Temporarily disable your ...

• A valid license to run Hatch Embroidery could not be found. (H0007) Hatch 2

  Symptom: An error "A valid license to run Hatch Embroidery could not be found. (H0007)" prompts when you launch/open Hatch Embroidery 2 Wilcom Software affected: HATCH EMBROIDERY 2 OS Platform: Windows Solution: Update the HASP Driver to the latest ...

• "Error 43 installing license..."  A valid license to run Hatch embroidery software could not be found error when starting Hatch v1 Software  

  Symptom: "Error 43 installing license..." A valid license to run Hatch Embroidery software could not be found error when starting Hatch v1 Software These errors are due to a corrupted Hatch Embroidery software license file on the PC. Wilcom Software ...

• Unable to load Hatch Embroidery 3 with white splash screen on startup

  The issue is caused by PCs that do not supporting graphics acceleration, which helps improve the Hatch home screen loading speed. When installing new updates for Hatch V3, it will reset the graphics acceleration setting which causes the white screen ...