Hardware or software failure

Hardware or software failure

If your software crashes due to a hardware or software failure, recovery files are
usually created. When you restart Hatch Embroidery after such a failure, the
design you were last working on is opened automatically or, if Auto Save was on,
the backup file is retrieved.

 

To recover from hardware or software failure...


 Open Hatch Embroidery. The Auto Recovery dialog will appear







  • Normally, you will want to load recovery files for the designs you were last working on.
  • If a recovery file is opened, save the file to a new name with the EMB extension. Once your recovery file has been saved and re-named with the EMB extension, the recovery files will be automatically deleted when you close the software.
  • If the design file itself has become corrupted and is causing problems, you may need to delete recovery files without opening.
  • If problems persist, use the reporting function to seek assistance.

    • Related Articles

    • How do I delete recovery files in Hatch Embroidery

      To delete recovery files in Hatch Embroidery, first go to your programs list and find the Hatch Embroidery software program. Make sure your Hatch Embroidery software is "NOT" open To find your programs list in Windows 11: To see a list of your apps, ...

    • My auto update is timing out before completed the download

      STEPS TO DO: Click here to download Hatch software directly You will then need to install the update by clicking on the Hatch_setup.exe file that was downloaded to your computer (most likely in the Downloads folder) and install the software. If you ...

    • Which level of the software should I buy?

      Which level of the Hatch Embroidery software should I buy? Hatch Embroidery users ask us which is the right level for them based on the features they need. We have tried to simplify this by finding out what the common tasks or activities are that ...

    • Can I resell or transfer my Hatch Embroidery software license?

      Hatch Embroidery is a digital license and is non-transferable. Below is the agreement you should read and must accept before installing the software. Hatch 3. Hatch 2. Hatch 1. Can I change the sign in information? Yes. You can change the email ...

    • How do I re-download my Hatch Embroidery software?

      The regular software download link for Hatch Embroidery on the website will now download the latest Hatch Embroidery. Hatch Embroidery 3 If you are an existing Hatch Embroidery 3 user and need to re-download and install the software, you can do so by ...