Connecting with Hatch Support in a Remote Session via Zoho Assist
Question: How do I remotely connect to Hatch Support using Zoho Assist?
After you have already submitted a ticket, and the Support agent has determined that a remote session is in order, you will need to work together to find an appropriate appointment time. We can have an unattended session, but prefer if you are available for the appointment,
Once your Agent has confirmed your appointment, wait until your appointment time. Shortly before your appointment, you will receive an email with a link to join th session. It will look like this:
Click Join Session.
This will take you to a page to download and install Zoho Assist. Click Agree and Download.
(After your session is over, the application will be removed)
Click Save.
Once your download is complete, install Zoho Assist and join the session.
Lastly, click Join.
You should now be connected to your Support Agent.
Related Articles
How to send a support report from Hatch Embroidery software
To send a report in Hatch Embroidery, please follow the steps below. Make sure your Hatch Embroidery software is "NOT" open To do this in Windows 11: To see a list of your apps, select Start , then select the arrow next to All apps to expand that ...Hatch 3 Exception Access Violation errors
The error message ‘Exception Access Violation’ can appear when zooming, using lettering, printing or scanning, saving designs, or viewing the Color Film. This problem generally relates to the display adapter driver and/or the display adapter itself. ...How to use Transfer Design in Hatch 3
Some users want to connect their embroidery software directly to the machine. This means you can click 'transfer' and the file will go directly to the machine without the need for a USB stick. IMPORTANT: If your embroidery machine can be seen as an ...Does Hatch Embroidery 2.1 support the Windows 11 Operating System?
Does Hatch Embroidery 2.1 support the Windows 11 Operating System? Yes, specifically Hatch Embroidery V2.1D R4 7 Jul 2021 (130-20164) does run and operate on Windows 11. How to check your version of Hatch Embroidery 2 Launch Hatch Embroidery 2 On the ...Does Hatch Embroidery 2.1 support the Windows 11 Operating System?
Does Hatch Embroidery 2.1 support the Windows 11 Operating System? Yes, specifically Hatch Embroidery V2.1D R4 7 Jul 2021 (130-20164) does run and operate on Windows 11. How to check your version of Hatch Embroidery 2 Launch Hatch Embroidery 2 On the ...