How To FAQs

General

• How do I register my Hatch account on new Hatch website ?
• How to export (save) my designs to DST format
• What is the best way to save image files to open in Hatch v2 for Auto-Digitizing?
• How to open stitch file formats with objects to edit (for v2)
• My designs will not open
• How do I combine designs in Hatch Embroidery?

See all 23 articles

Installation, Licenses, Upgrades & Maintenance

• How do I download Hatch Embroidery 2?
• Where to enter the confirmation code?
• How do I reset my Hatch Embroidery password?
• How to Identify if Hatch Embroidery 2 is installed?
• How do I re-download Hatch Embroidery Software?
• How to send a support report from Hatch Embroidery software

See all 17 articles

FlexPay (Payment Plan)

• How to re-activate FlexPay after Cancellation email notice
• FlexPay - update account, change credit card, or enter card details after a failed payment
• How to determine balance on FlexPay account

Setup: Machine, hoops, toolbars, dockers, etc

• Janome 550e and RE36b hoop
• How to save the favourite toolbar layout and how to restore the saved favourite toolbar layout, or how to restore the toolbar layout to the factory default toolbar layout?
• How to add my machine and hoops to Hatch Embroidery
• How to add hoops to my Hatch Embroidery software
• How to connect directly to my embroidery machine?
• Using Hatch with Brother SE400, SE425, PE500, and other Brother direct connect machines

Techniques

• How to remove small stitches
• How to add the Wilcom folder in your Antivirus Exclusion List
• How do I convert a design into multiple file formats at the same time?
• Hatch Embroidery tips for Multi-hooping and sewing out
• How to save to PDF in Hatch Embroidery
• How to make a square corner rounded?