Scenario: Your Anti-Virus / Protection Software has detected Hatch as a malicious file.
Purpose: Stop your Anti-Virus / Protection Software from alerting you or blocking the program by adding the file or folder to the exclusions list.
Hatch versions: Hatch 3 and Hatch 2
In order to add a Wilcom file, file type, folder, or process that your Anti-Virus / Protection Software has detected as a malicious file, follow the guidelines relevant to your installed protection software.
The Wilcom Folder to add to your Anti-Virus Software exclusion list is listed below:
For 64bit Hatch 3 - C:\Program Files\Wilcom and C:\ProgramData\Wilcom
For 32bit Hatch 2 - C:\Program Files (x86) \Wilcom
Please Note: Your Anti-Virus will have different settings on how to add Exclusions.
Listed below are the links to guide you on how to add the Wilcom Folder to your nominated/installed Anti-Virus / Protection Software. Please note that settings may vary.
6. TrendMicro Endpoint products
7. Webroot SecureAnywhere