SECURITY ERROR: A valid license to run Hatch Embroidery could not be found. (H0007)
PRE-REQUISITE: Temporarily disable your antivirus and Windows Firewall
Prior to Download and Installation :
Temporarily disable any anti-virus installed on this computer.
Temporarily disable your internet browser pop-up blocker to continue downloading the update.
Internet should be on a stable connection, cable connected if possible to avoid any connection interruptions.
How to Turn Microsoft Defender Firewall on or off? - Here's how - https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f
SOLUTION: Install the HASP Driver
Operating System: [Mac iOS or Windows PC]
1. Please make sure you're running the latest Hatch 3.
The version 3.0.5 download link is here -https://help.hatchembroidery.com/hc/en-us/articles/360000514796-How-do-I-re-download-my-Hatch-Embroidery-software-
Once you have the file downloaded. Right-click the file Hatch3_Setup.exe > Select Run as Administrator to Install the HATCH 3 software update
2. Once the Hatch ver 3.0.5 is installed. Set the HATCH 3 to run as administrator, follow the steps here - https://help.hatchembroidery.com/hc/en-us/articles/6036586455695
3. Then proceed in installing the latest HASP Driver for HATCH 3.
From Windows Program Menu, locate Hatch Embroidery 3
Click Reinstall HASP Driver [please refer to the screenshot]
Restart your computer and this should automatically re-enable both your Windows Firewall and antivirus.
4. With Hatch 3 closed, kindly open your antivirus program and include the Wilcom folders in the antivirus exclusion list.
The Wilcom Folder to add to your Anti Virus / Protection Software exclusion list is listed below: