If your software crashes due to a hardware or software failure, recovery files are
usually created. When you restart Hatch Embroidery after such a failure, the
design you were last working on is opened automatically or, if Auto Save was on,
the backup file is retrieved.
To recover from hardware or software failure...
Open Hatch Embroidery. The Auto Recovery dialog will appear
Normally, you will want to load recovery files for the designs you were last working on.
If a recovery file is opened, save the file to a new name with the ART extension. Once your recovery file has been saved and re-named with the ART extension, the recovery files will be automatically deleted when you close the software.
If the design file itself has become corrupted and is causing problems, you may need to delete recovery files without opening.
If problems persist, use the reporting function to seek assistance