Hatch Embroidery version - Hatch Embroidery v3.0.4 29 Jul 2022 (25.0.101.20901)
Occurs when EmbroideryStudio e4.5 is also installed on the same computer
ISSUE: Windows could not start the novaPDF 9 Server on the local computer. Error 1053. The service did not respond to the start or control request in a timely fashion.
REASON: NovaPDF is not running even with Status as Automatic
SOLUTION: Remove all SOFTLAND Components
Download the latest copy of EmbroideryStudio e4.5 here - https://help.wilcom.com/hc/en-us/sections/360000033835-Updates-Release-Notes
STEPS:
Open Control Panel > Programs and Features
Filter by Publisher
Locate: Softland [please refer to the screenshot]
Uninstall all SOFTLAND Components
Restart the PC
Reinstall all SOFTLAND Components [the screenshot shows the latest EmbroideryStudio e4.5.5 when this is created]
Restart the computer
Re-open Hatch Embroidery 3.
The dialogue box and the .NET framework error should no longer appear.