ISSUE: Windows cannot access the specified device, path, or file due to permission issues.
This error is caused by PC Matic - PC Matic | Antivirus, Endpoint Security & Application Whitelisting | Cyber Security for Home & Business
SOLUTION: Temporarily disable PC Matic and proceed with the Hatch Embroidery 3 installation. After installing and rebooting your PC, remember to re-enable your PC Matic antivirus.
Show the hidden icons
Click 'PC Matic'
Select 'Protection Level'
Select 'Off Until Reboot'
Then proceed with Hatch Embroidery 3 installation
PLEASE NOTE: Hatch Embroidery 3 WILL NOT run if PC Matic is enabled. In order to run Hatch Embroidery 3 after installation, Select 'Pause for 1 HOUR'
As per the PC Matic Forum Site "there is not a way to excluded specific files/folders from the PC Matic scan. If there is something being identified as malware that you do not want removed, you can turn off AUTO FIX, run a scan, then whitelist the specific files from the High Security section of the scan report."
Please contact your PC MATIC Support team to help whitelist the HATCH EMBROIDERY 3 folders and files.
The folder that needs to be excluded is 'C:\Program Files\Wilcom'
All the Hatch Embroidery 3 files can be found in 'C:\Program Files\Wilcom\Hatch Embroidery 3'