Hatch Embroidery Update Policy
Hatch Embroidery offers the following update variations.
1. Updates within the same version number (identified with new letters) - FREE
There may be several of these. They may be a combination of minor new features, a maintenance update, bug fixes, feature and performance enhancements, etc. While these are not required, we do encourage you to update them for the best performance of your Hatch Embroidery software.
An example would be v1.0B, V1.0G, V1.0R which you may have seen available during the life-cycle of Hatch Embroidery 1.
Hatch Embroidery 1 had 6 free updates.
2. Updates within the same version number to incorporate new add-on options - PAID
At times within a version, we may offer additional add-on options such as new font packs. These will always be optional and not required. They can be purchased at any time as long as they remain available for sale.
3. Updates with a NEW version number (identified with numerical changes) - PAID
Once a product has reached it's life-cycle and is ready to have major brand new features added, we will offer it in a new version and there will be a cost associated with this update. The update is optional and only necessary if you want to make use of these brand new features.
An example would be v1.0 to v2.0 or v2.0 to v2.1
These may occur every 2-3 years.
Policy: For updates with a new version number:
If you have purchased the product and paid the full list price within 30 days of the new paid update being released (refer to #3 above), your update will be FREE. If you purchased the product at a discounted price or more than 30 days prior to the release, the update is optional and not free.
30 Day Money-back Guarantee:
If you purchase an update, we offer a 30 day money-back guarantee. If you decide to request your money-back within the 30 day period, we will process the refund and your license will revert back to version you owned before updating.
NOTE: Be sure not to mix Upgrades and Updates.
An upgrade is when you pay to move from a lower level of Hatch Embroidery to a higher level. Eg, you originally purchased Hatch Embroidery Personalizer and paid for an upgrade to Hatch Embroidery Digitizer. This will always be a paid upgrade.