How to re-activate FlexPay after Cancellation email notice
If you have received an email that your FlexPay account has been cancelled, you should make a new payment straight away to prevent the software from being deactivated.
Once your software is deactivated, you may need to restart your FlexPay payments from the beginning, so do not delay in making your payment!
Login to your FlexPay account on the Hatch Embroidery website and update it now following these easy steps:
- Sign into your account on the Hatch website
- Visit https://www.wilcom.com/hatch/flexpay/flexpayupdatedetails.aspx
To reactivate your FlexPay plan again: READ CAREFULLY!!
Make sure you use your registered email address on the account to login to your FlexPay account.
Since your FlexPay account has moved into Cancellation status, we do not try to make a payment again. You will need to re-enter all your card information again. (Even if it is the same information). Once your account has moved to the cancelled status, this is required. Both MasterCard and Visa are accepted.
Be sure to click on the “SUBMIT” button after you have updated your information.
PLEASE NOTE: If the payment fails after following those steps, you will need to contact your credit card company and tell them that you are making a recurring payment to Wilcom Pty, Ltd in Sydney, Australia and authorize them to make the payment. We find that some cards have extra security wrapped around them and pre-approval is required. Especially if payment has been attempted and previously failed.
Both MasterCard and Visa are accepted for FlexPay payments. Make sure your card will allow international transactions and recurring payments. If not, your card may be declined in future payments. You should contact your card company to get pre-approval.
If you are having other payment problems, please let us know so we can attempt to help you and avoid deactivating your license at firstname.lastname@example.org. Include your account email address and your FlexPay account number.
After your payment has successfully been made:
Contact support at email@example.com and let them know your payment was successful. Include your FlexPay email address and your FlexPay account number. They may need to reactivate your software if it was deactivated. This could take up to 2 business days to reactivate your software.