This error appears when you launch the Hatch Embroidery software but the PC is still connected to the internet.
There can be two reasons to get this message:
1. Your virus checker program is blocking Hatch.
Be sure to have "Wilcom" in the exclusions folder of your virus checker program.
2. Recent Windows Update
It is caused by the recent Windows security update. Hatch Embroidery software can no longer support the older TLS 1.0 security of Internet Explorer browser (IE), which is why the IE browser is required to be updated.
Recent regulations require that your Internet Explorer browser be updated to at least V11 for security protection. Even if you do not use IE as your default browser, it must have V11 installed.
Transport Layer Security (TLS) is a protocol that ensures privacy between communicating applications and their users on the internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to the Secure Sockets Layer (SSL).
In keeping with PCI DSS requirements, it is mandatory to upgrade from TLS 1.0 to TLS 1.1 or higher, before June 01, 2018.
The minimum version of supported browsers:
- Internet Explorer 11 (IE11), released in 2013
Ensure that you install the latest updated Internet Explorer 11.
You can check your version on the Microsoft website at https://support.microsoft.com/en-au/help/4028118/windows-run-the-latest-version-of-internet-explorer-11
Or download the version you require pm the Microsoft website at https://www.microsoft.com/en-au/download/internet-explorer.aspx
Once this is done, you should no longer have this problem.
Please note: Wilcom International is not responsible for any software installed or updated on your computer. It is always advisable to backup your data and follow best practices.